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FAQ

HEALTH & SAFETY

Ensuring the health and well-being of our employees and guests is our most important priority.

The McWilliam Park Hotel are delighted to have completed Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course showing our commitment to providing our team and customers with a safe space.

 

Are you participating in the Stay and Spend Scheme?

Yes, we are delighted to be taking part in the Stay and Spend Scheme 

Are there any changes to check in or check out?

Our check in/check out time remains the same however, we will try our best to accommodate early check in requests to reduce wait times and accommodate travel schedules. 

Guests should adhere to the physical distancing in place in the lobby whilst checking in and checking out.” Please wait here” foot placements will be situated in hotels where the floor coverings allow.

Sanitising stations will be provided at the main entrance.

Reception Desk counters will all have a sneeze guard screen in the location where Guests are checking in.

Each guest will receive a Welcome letter, which will contain key safety information and an outline of the facilities available, including what Covid-19 protocols are in place.

Elevator signage will advise that only two guests may travel per elevator.

Will Valet Parking & Porterage Services be Offered?

No valet parking will be available initially. Porters will be unable assist with removing luggage from the car in order to comply with safety protocols and social distancing.

If guests would like luggage service, guests will be required to leave the bag on the floor. Our porter will sanitise the luggage handle and then proceed to bring the luggage to the room. Before hand over or placement of the bag in the room, our porter to sanitise the handle again.

Do I need to wear a mask?

Appropriate PPE will be worn by all employees and in adherence to any government or local regulations and guidance. Guests are now required to wear a mask. Hand sanitiser dispensers will also be placed at key guest and employee entrances and contact areas throughout the hotel and we will be conducting temperature checks for all staff on arrival to the hotel. Dedicated employees will sanitize all public areas and staff changing rooms on a more frequent basis.

Are there any changes to my room?

Certain items will be removed from your room such as notepad and pens, (refer to inventory removal list)

Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to. Frequently touched areas will be thoroughly disinfected regularly during your stay. (i.e. telephones, remote controls, safes, switches, handles, taps etc)

Extra pillows and blankets stored in guest room wardrobes will be removed, but available on request

We will not be operating a mini bar service however all items will be available through room service including soft drinks, wine and spirits, snacks and treats

Tea and coffee making facilities will available in the room

Bottled water will continue to be provided in the room for your compliments

Rooms will only be cleaned on request. We will provide clean, towels, sheets, toiletries on request. This is to safeguard our team and guests.

What additional cleaning protocols are being introduced?

Industry leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Will there still be a buffet breakfast?

Buffet breakfasts will be limited. Order will be taken for Juice, Tea/ Coffee, Breads, Hot breakfast will be plated from the kitchen. Tables in restaurants and bars will be arranged to ensure appropriate distancing and menus will be laminated to facilitate disinfection.

Will the restaurants and bars be open?

Yes, the restaurants and bars will be open and appropriate changes to seating will be made to accommodate social distancing. Buffet and table-side service will be limited, however, a delicious a la carte offering to include seasonal specials and signature dishes will be served as normal.

LOCATION

Q: General Hotel Information ?

The McWilliam Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it a popular hotel for celebrating special occasions like weddings or to enjoy a romantic break or family getaway.

The hotel boasts a 103 comfortable hotel bedrooms, a leisure club with fully equipped gym, indoor heated swimming pool and children’s pool. Food is served daily in Kavanagh’s Bar and John Gray’s Restaurant and menus feature locally sourced ingredients prepared and presented in a traditional way.

The McWilliam is renowned as a music venue, live music is played every weekend in Kavanagh’s Bar. Larger acts frequent the hotels ballroom, which is popular for concerts and dances. (Closed for Music until further notice)

Q: Where exactly is the Mc William Park Hotel?

The McWilliam Park Hotel is conveniently located off the N17 in the town of Claremorris, Mayo which leads to all major routes throughout Ireland. We are under an hours drive from Galway and Sligo with Dublin city being a 2.5 hour drive away. Knock Shrine is just a 10 minute drive and Ireland West Airport Knock is only 20 minutes away.

Q: How close are you to Airport?

The hotel is just 20 minutes from Ireland's West Airport at Knock. Airport- Ireland West International Airport (15 - 20mins)

Q: How close are you to Train Station?

There are also very good rail links with Westport and Dublin train departures scheduled daily. This is a huge advantage for meetings or conferences hosted at the McWilliam Park Hotel. Claremorris Train Station (Main Westport – Dublin Line) Major Road - N17 (2 minute drive) Airport- Ireland West International Airport (15 - 20mins)

Q: What are the Eircode of the Hotel?

F12 D1W3

PARKING

Q: Does your hotel have car parking?

Yes, complimentary private car parking is available at all our guests.

Q: Is there parking for Buses & Oversized Vehicles?

Yes ample space available

ROOMS

Q: When can I check-in? What time is check out?

Your room is available for check-in from 4pm and check-out time is before 12 noon. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

Q: Can I pay cash for my stay at the Hotel ?

Yes, you can pay cash for your stay at the McWilliam Park hotel, the Hotel will require a €100.00 euro per room, per night deposit, this deposit will be returned to you on your departure.

Q: Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.

Q: Can the McWilliam Park Hotel accommodate people with disabilities?

All public areas are wheelchair accessible, we have 5 bedrooms that are fully accessable, all on the ground floor.

Q: Does the hotel allow pets?

Only guide dogs are permitted in the hotel.

Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?

Early/ late check in Wine, champagne, prosecco, chocolates, flowers all priced individually please call the hotel to arrange

Q: Do you have smoking rooms?

McWilliam Park Hotel is a non-smoking property and smoking is strictly prohibited in all areas including guest bedrooms.

Q: Does the hotel have internet access?

Yes, free Wi-Fi internet is available in public areas and all guest bedrooms.

Q: What type of room should I book for three adults?

Double  & single Room

Q: Are cots for children available?

Yes available on request

Q: Do you have wheelchair accessible rooms? 

Yes available on request, all of which are on the ground floor of the hotel.

Q: Does the hotel provide international adaptors?

Yes available for purchase from our vending machine located on the 1st and 2nd floor

Q: Do you offer hairdryers in your guestrooms?

Yes available in all 103 rooms

Q: Do you provide coffee makers in your guestrooms?

Available in our suites and executive rooms

Q: Do you provide irons and ironing boards for use during my stay?

Yes available in all 103 rooms

Q: What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy or on your confirmation email.

DINING

Q: What time is breakfast served?

7.00am to 10.30 Monday to Friday

7.30am to 10.30am Saturday, Sunday Bank Holiday Monday served in John Grays restaurant

Q. What time does food be served to?

John Grays restaurant Dinner 6.30pm-9.00 daily (currently Closed)

Kavanaghs bar – 5 pm until 9.00pm daily

Lobby Menu  - 12 noon until 9.00pm daily only open for residents)

Q: Do you have 24-hour room service?

Yes selected items available

LEISURE FACILITIES

Q. Evolve Health & Fitness (Closed from the 22nd of October until the 1st of December)

7.15am-9.30pm Monday to Friday

8.00am – 8.00pm Saturday. Sunday and Bank Holidays Monday

Q. Chique health and beauty

Chique is an intimate and luxurious experience with a wide range of treatments tailored by our expert therapists to make you feel and look brand new. Leave your worries at the door and let us transport you to place of relaxation and tranquillity.

Our treatments include sensual massages, rejuvenating facials, manicure & pedicures, make-up and a variety of other beautifying treatments. To see a full list of our enhancing treatment view our Chique Brochure. Booking in advance of your arrival is essential to avoid disappointment.

Call us today on 094 9378023 or find us on Facebook or to book visit Chique.ie

Q: Do you have a swimming pool, Sauna, Steam room & Kids Pool (Closed from the 22nd of October until the 1st of December)

18m deck level heated indoor swimming pool with lane swimming facilities.

Pool has a flat surface at 1.2m depth throughout so non-swimmers can feel comfortable.

Separate children’s heated play pool with a 0.4m depth.

Large and extensive selection of free weights with separate stretching area

Fully qualified and experienced instructors to provide expert advice, support and encouragement. Fully personalised fitness assessment & training programme.

Fully air-conditioned gym with state-of-the-art cardiovascular equipment including treadmills, rowers, bikes and cross trainers.

Unisex sauna, steam room and Jacuzzi for over 18s only

Q: Do you have a kids club? (Closed from the 22nd of October until the 1st of December)

Yes Bizzie bees available for school holidays and summer months (currently closed due to Government guidelines on Social Distancing)

Q: What music/ acts are playing in the hotel and when?

Please revert to the main hotel website where you can choose from three headings live music main stage, Live music Kavanaghs bar or social dancing for all the information you may need. (All music is currently suspended)

GENERAL

Q: What are the Hotels contact details:

In Ireland Tel: 094 937 8000

International: +353 94 937 8000

Email: info@mcwilliamparkhotel.ie

Q: How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.