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FAQ

HEALTH & SAFETY

Ensuring the health and well-being of our employees and guests is our most important priority.

The McWilliam Park Hotel are delighted to have completed Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course showing our commitment to providing our team and customers with a safe space.

 

 

Q, Do I need to wear a mask?

A: Face masks are no longer mandatory in Ireland from the 28th February 2022, however, we have advised all our staff that they may continue to wear a mask if that is their preference. We would therefore advise the same to all our Guests and shall leave you decide whether you choose to wear a mask. We have removed all Covid-19 guidance signage but we will continue to provide hand sanitisers in all key locations.

Q: Are there any changes to check in or check out?

A: Check in time is from 3pm and check out is 12 noon. Our reception desk counters have sneeze guard’s screens in place for your safety.   

Will Valet Parking & Porterage Services be Offered?

No valet parking will be available initially. Porters will be unable assist with removing luggage from the car in order to comply with safety protocols and social distancing.

If guests would like luggage service, guests will be required to leave the bag on the floor. Our porter will sanitise the luggage handle and then proceed to bring the luggage to the room. Before hand over or placement of the bag in the room, our porter to sanitise the handle again.

Will there still be a buffet breakfast?

No, A order will be taken for Juice, Tea/ Coffee, Breads & Hot breakfast which will be plated from the kitchen. Tables in restaurants and bars will be arranged to ensure appropriate distancing and menus will be laminated to facilitate disinfection.

Will the restaurants and bars be open?

Yes, the restaurants and bars will be open and appropriate changes to seating will be made to accommodate social distancing. Buffet and table-side service will be limited, however, a delicious a la carte offering to include seasonal specials and signature dishes will be served as normal.

LOCATION

Q: General Hotel Information ?

The McWilliam Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it a popular hotel for celebrating special occasions like weddings or to enjoy a romantic break or family getaway.

The hotel boasts a 103 comfortable hotel bedrooms, a leisure club with fully equipped gym, indoor heated swimming pool and children’s pool. Food is served daily in Kavanagh’s Bar and John Gray’s Restaurant and menus feature locally sourced ingredients prepared and presented in a traditional way.

The McWilliam is renowned as a music venue, live music is played every weekend in Kavanagh’s Bar. Larger acts frequent the hotels ballroom, which is popular for concerts and dances. (Closed for Music until further notice)

Q: Where exactly is the Mc William Park Hotel?

The McWilliam Park Hotel is conveniently located off the N17 in the town of Claremorris, Mayo which leads to all major routes throughout Ireland. We are under an hours drive from Galway and Sligo with Dublin city being a 2.5 hour drive away. Knock Shrine is just a 10 minute drive and Ireland West Airport Knock is only 20 minutes away.

Q: How close are you to Airport?

The hotel is just 20 minutes from Ireland's West Airport at Knock. Airport- Ireland West International Airport (15 - 20mins)

Q: How close are you to Train Station?

There are also very good rail links with Westport and Dublin train departures scheduled daily. This is a huge advantage for meetings or conferences hosted at the McWilliam Park Hotel. Claremorris Train Station (Main Westport – Dublin Line) Major Road - N17 (2 minute drive) Airport- Ireland West International Airport (15 - 20mins)

Q: What are the Eircode of the Hotel?

F12 D1W3

PARKING

Q: Does your hotel have car parking?

Yes, complimentary private car parking is available at all our guests.

ESB ecars Charging Station on site at the Hotel

Q: Is there parking for Buses & Oversized Vehicles?

Yes, ample space available

ROOMS

Q: When can I check-in? What time is check out?

Your room is available for check-in from 3pm and check-out time is before 12 noon. If you are arriving early or would like a later checkout time please contact us (additional charges may apply)

Q: Can I pay cash for my stay at the Hotel ?

No, you cannot pay cash for your stay at the McWilliam Park hotel, the Hotel will require a valid Credit or Debit card to pay for your accommadation.

Q: Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.

Q: Can the McWilliam Park Hotel accommodate people with disabilities?

All public areas are wheelchair accessible, we have 5 bedrooms that are fully accessable, all on the ground floor.

Q: Does the hotel allow pets?

Only guide dogs are permitted in the hotel.

Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?

Early/ late check in Wine, champagne, prosecco, chocolates, flowers all priced individually please call the hotel to arrange

Q: Do you have smoking rooms?

McWilliam Park Hotel is a non-smoking property and smoking is strictly prohibited in all areas including guest bedrooms.

Q: Does the hotel have internet access?

Yes, free Wi-Fi internet is available in public areas and all guest bedrooms.

Q: What type of room should I book for three adults?

Double & single Room

Q: Are cots for children available?

Yes available on request

Q: Does the hotel provide international adaptors?

Yes available for purchase from our vending machine located on the 1st and 2nd floor

Q: Do you offer hairdryers in your guestrooms?

Yes, available in all 103 rooms

Q: Do you provide coffee makers in your guestrooms?

Available in our suites and executive rooms

Q: Do you provide irons and ironing boards for use during my stay?

Yes available in all 103 rooms

Q: What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy or on your confirmation email.

DINING

Q: What time is breakfast served?

7.00am to 10.30 Monday to Friday

7.30am to 10.30am Saturday, Sunday Bank Holiday Monday served in John Grays restaurant

Q. What time does food be served to?

John Grays restaurant Dinner 6.30pm-9.00pm daily (currently Closed)

Kavanaghs bar – 12 noon until 9.00pm daily

Lobby Menu  - 12 noon until 9.00pm daily 

Q: Do you have 24-hour room service?

Yes selected items available

LEISURE FACILITIES

Q. Evolve Health & Fitness 

7.15am-9.30pm Monday to Friday

Please note, children are not allowed in the pool after 8pm.

8.00am – 8.00pm Saturday. Sunday and Bank Holidays Monday

Q. Chique health and beauty

Chique is an intimate and luxurious experience with a wide range of treatments tailored by our expert therapists to make you feel and look brand new. Leave your worries at the door and let us transport you to place of relaxation and tranquillity.

Our treatments include sensual massages, rejuvenating facials, manicure & pedicures, make-up and a variety of other beautifying treatments. To see a full list of our enhancing treatment view our Chique Brochure. Booking in advance of your arrival is essential to avoid disappointment.

Call us today on 094 9378023 or find us on Facebook

Q: Do you have a swimming pool, Sauna, Steam room & Kids Pool 

18m deck level heated indoor swimming pool with lane swimming facilities.

Pool has a flat surface at 1.2m depth throughout so non-swimmers can feel comfortable.

Separate children’s heated play pool with a 0.4m depth.

Large and extensive selection of free weights with separate stretching area

Fully qualified and experienced instructors to provide expert advice, support and encouragement. Fully personalised fitness assessment & training programme.

Fully air-conditioned gym with state-of-the-art cardiovascular equipment including treadmills, rowers, bikes and cross trainers.

Unisex sauna, steam room and Jacuzzi for over 18s only

Please note, children are not allowed in the pool after 8pm.

Q: Do you have a kids club? (Closed until further notice)

Yes Bizzie bees available for school holidays and summer months (currently closed due to Government guidelines on Social Distancing)

Q: What music/ acts are playing in the hotel and when?

Please revert to the main hotel website where you can choose from three headings live music main stage, Live music Kavanaghs bar or social dancing for all the information you may need. 

GENERAL

Q: What are the Hotels contact details:

In Ireland Tel: 094 937 8000

International: +353 94 937 8000

Email: info@mcwilliamparkhotel.ie

Q: How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.