Scroll Down

Frequently Asked Questions

Is the Hotel fully compliant to all Government Covid 19 policies and procedures?

Yes, the McWilliam Park hotel has undergone extensive training of all staff and management, we follow all current Social Distancing measures to ensure guest and staff safety and we are proud to annouce we have been accredited with the Covid 19 Safely charter for Tourism and

Hospitality Busineses 

When can I check-in? What time is check out?

Your room is available for check-in from 4pm and check-out time is before 12 noon. If you are arriving early or would like a later checkout time please contact us (additional charges may apply) 


Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.


Can the McWilliam Park Hotel accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors.


Does the hotel allow pets?

Only guide dogs are permitted in the hotel.


What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy or on your confirmation email.


How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.


Do you have smoking rooms?

McWilliam Park Hotel is a non-smoking property and smoking is strictly prohibited in all areas including guest bedrooms.


Does the hotel have internet access?

Yes, free Wi-Fi internet is available in public areas and all guest bedrooms.


Does your hotel have car parking?

Yes, complimentary private car parking is available at all our guests.